Knowledgebase

A VPN benefits you in multiple ways such as hiding your IP and providing you complete online freedom, anonymity, privacy as well as data protection. Moreover, it enables you to access various websites or online channels which are geo-restricted. You can find further details here.

Please find our monthly, semi-annual and annual pricing plans here .

We offer free trial for Android devices and you can download our app from Google Play Store and sign up for a free 7-days trial account. For other operating systems/ devices please sign up for a plan here

No, we do not track or log your information except some necessary data such as username, password and session logs etc. Please visit our Privacy Policy for details.

Yes, you can use a single OneVPN account in up to three devices simultaneously.

Please visit our Server Locations page for details.

Yes, OneVPN supports torrenting on specific servers.

For this, please visit our Download Page.

No, OneVPN does not support Netflix and Hulu.

For this, you need to setup OneVPN in a router. Make sure that the router should be a separate one and not that which you use to connect to the internet.

Speed depends on many factors, for example stability of your internet connection, VPN protocol you are connected to, distance between your actual location and VPN server etc. At OneVPN, your service speed is generally not compromised. It is also recommended to connect to a server which is geographically closest to your actual location. If you are using OneVPN Windows or Mac apps, you can find ‘Ping’ value with each server so it is suggested to connect to the one which has the lowest ping value.

Your Client Area and VPN login credentials are sent via two separate emails. Please check your email inbox/ spam or junk to locate them. Or else, contact our customer support anytime.

No, you cannot change it but in case you need to change it necessarily for some reasons, then please contact our customer support.

Yes you can, and for this, login to your Client Area and then click ‘Hello’ on the right side where you will find the ‘Change Password’ option in the drop down list. Using this option will change both your client area and VPN password.

Firstly, we would like to brief you about your VPN connection and its speed. It depends on various factors concerning the distance your server is at or the original bandwidth.

Why does your internet speed drop?

Normally VPN connections are slow due to added plug-ins, protocols, and the encryption, which is providing your devices end-to-end security. However, at OneVPN your service speed is generally not compromised but also enhanced when turned-on. If you do face any issue regarding speed at some point then know that there must be a critical error at the back-end operations of the VPN.

How can I fix/ increase my speed?

Connect to OneVPN and check the speed at http://www.speedtest.net and note down the download and upload speeds. Do not close or refresh speedtest page and disconnect OneVPN. Then in the seedtest page, click on ‘Again’ and it will now find your connection speed without VPN connection.

Compare the both speeds i.e. with and without VPN. If there is a major noticeable drop in speed with VPN, try following steps.

1. Change VPN protocol
2. Change server location
3.  Turn the firewall off

Often speed is related to the protocols you select as PPTP offers higher speed rate but weaker encryption in contrary to the L2TP and OpenConnect, which offer stronger encryption but slightly slower speed.

Your username and password are case sensitive so make sure to enter the upper case and lower case letters same as received in the email by OneVPN. Still if it doesn’t work, please contact our customer support anytime.

Please follow these steps in this case.

1.Switch the VPN protocol

If you face any disconnection issues while using our VPN service, you can switch between different protocols.

2. Switch between the servers

Try switching between servers offered by OneVPN.

3. Turn the firewall off

You’d need to check your router or 3rd party Firewall settings if you are facing unstable connection issues as firewall tends to conflict with the VPN. What you need to do is turn-off your firewall from the settings so that it enables your VPN to stay connected.

4.Check your Internet connection

If after trying every step in this guide you are still facing problems in connection then there might be some issues with your ISP not being able to route you with proper service or might have limited internet connection activity. In this case, you are recommended to check your ping.

While setting up OneVPN manually, you might be entering the server address incorrectly. Make sure to enter correct address and without spaces before and after. You can get the server addresses from here.

If you are sure that your entered server address is correct, then the particular server may not be available at that time so you can contact our customer support for confirmation.

In OneVPN Windows/ Mac app, click on the ‘Menu’ button at top left to connect to your desired server and protocol. If you are already connected to VPN and want to change server and/ or protocol, then first click on ‘Disconnect’ and then click on ‘Menu’ button.

As long as you are connected to OneVPN through its app, that button will not respond. Therefore first click on ‘Disconnect’ and then click on ‘Menu’ button to view server and protocol lists.

You are recommended to turn off your Antivirus in that case.